Check in – Check Out
- Check in is available from 15.00
- Check out is by 10.00
- Late Check Out and early Check In are possible (subject to availability) and will be charged at £10 per hour. Payment for this must be received prior to authorization.
- Hopewell offer a ‘Luggage Holding’ service Monday to Friday, 9am to 5pm.
Medium Lets Policy
Due to the heavy discounts offered to people booking our apartments for one month or more, these bookings are non refundable.
For a full refund of the nightly rate, cancellation must be made at least 14 full days prior to listing’s local check-in time (or 3:00 PM if not specified) on the day of check-in.
For a 50% refund of the nightly rate, cancellation must be made 7 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.
Loss or Damage
The management cannot be held responsible for loss or damage to guests’ personal effects or luggage, howsoever caused. Guests should ensure their travel insurance covers all such risks.
Extension of your stay
An extension of your stay depends on availability and is at the discretion of the management.
The management reserves the right to move you to another apartment of at least as good a standard within the building, if necessary. We will however always attempt to avoid such moves.
Non Smoking Penalty
We follow a no smoking policy in all premises and in all the apartments. Smokers who ignore this restriction can be fined up to £ 500 to cover the cost of an outside steam cleaning company to clean the entire apartment. Plus any income lost due to the apartment becoming unavailable for occupation by a new guest booking.
Perfume incense burning sticks, candles, burning oils fragrance or diffusers are not allowed in the apartment
We provide accommodation for private residential use only and in a reasonable manner. We only allow the accommodation to be occupied by the number of persons confirmed at the time of booking. Operation of any form of business from the accommodation or use of it for any illegal or immoral purpose, will require you to vacate the accommodation immediately. We have a zero tolerance policy towards behavior that is abusive, threatening or violent towards our staff, our subcontractors or other guests. If you or any of your party or anyone that you authorize to occupy the accommodation behaves in this manner, we will terminate your right to occupy the accommodation immediately and we may report the matter to the police.
Termination of your stay
We reserve the right to terminate your use and occupation of your apartment immediately in the event of:
a. Non-payment of any monies due
b. Overcrowding for any type of or sort of gathering
c. Unreasonable noise or behaviour (which the management reserve the right to determine)
d. Unauthorized parties or gatherings in the apartment
Inventory Check Out
When vacating the accommodation, you must leave the accommodation in the same condition as it was at the beginning of your stay, subject to fair wear and tear. Where the accommodation or any item is not left in the condition required, you must pay us any costs which we incur in cleaning, repair or replacement.