Information for tenants

Find the right property with the help of our local experts.

Tenants – fees and charges


Refundable Tenancy Deposit (capped at 5 weeks rent). Please note security deposit (per tenancy. Rent under £50,000 per year) capped at five weeks rent

Security deposit (per tenancy. Rent of £50,00 or over per year) : Up to six weeks rent.

A Refundable Holding Deposit (to reserve the property, capped at one week’s rent). If your application is successful your holding deposit will be put towards your tenancy deposit.

So for example if the rent was £1,000pcm:

£1,000 multiply by 12 = £12,000
£12,000 divided by 52 = £230.77
£230.77 multiplied by 5 = £1,153.85
So the deposit will be £1,153.85
And your holding Deposit will be £230.77

Change of Tenancy Charge – if this is requested by the tenant a charge of £50 + VAT is applicable or reasonable cost incurred if higher.

Early Termination Fee – Ending a tenancy early can only occur if both landlord(s) and tenant(s) all agree in writing and the pursuant will be subject to an administration charge of £500 + VAT (this is our Let Only Fee charged to landlords to market and find suitable tenants for their property). You will still be liable to pay the rent up until suitable tenants are found to take over the tenancy.

Payment in respect of Utilities, Communication Services, TV License and Council Tax (where applicable).

A default fee for late payment of rent charged at 3% above the bank of England base rate.

A default fee for a replacement of a lost key or security fob charged at the cost of the key plus our time to have the key cut and get this to you (charged at £15 + VAT per hour). You have the right to deal with this yourself and pay the incurred charges.

Report a maintenance repair

Tenant FAQs

How do I make an offer on a property?

To make an offer on a Hopewell Property we would need the offer in writing by email. Please explain a little bit about yourself telling us where you work and what you earn. Or what university you attend and what you study. Let us know when you wish to move into the property and that you are happy to pay the asking price. Please send the email to

How much is my holding fee and deposit?

Your holding fee is 1 weeks rent and your deposit is 5 weeks rent. Your holding fee contributes towards your deposit.

Do I need a guarantor?

You will need a UK based guarantor if you are a student or you are not in full time employment.

What our clients say

  • Will Hockey Avatar
    Will Hockey

    Max, Adam, Ben and Liv have all been great helping us find some good tenants for a flat in Clifton. Would recommend to any landlord.

    Josh Sutherland Avatar
    Josh Sutherland

    After renting 3 different properties from Hopewell, I couldn't recommend them more. Max was always on the end of the phone if there was a problem and was quick to rectify.

    Stephane De Keerle Avatar
    Stephane De Keerle

    Great service and choice of properties! It was a pleasure dealing with Ben who helped secure a fantastic student property. I would highly recommend Hopewell for students and professionals alike.

  • Lee Adams Avatar
    Lee Adams

    Great service, always prompt and solution finders rather than problem creators. Very easy company to deal with. I’ve a number of properties they manage for us and just let them get on with it. Very reasonably priced for the quality of the service.

    Maya Kawahara Avatar
    Maya Kawahara

    Ben has been great and quick to respond to my questions or to sort out any issues. I have been really enjoying my new flat thanks to him :) I would highly recommend Ben and Hopewell.

    Eva Jon Avatar
    Eva Jon

    An absolute pleasure to deal with this company. Had assistance throughout our whole stay, their team was available to answer all of our questions. The whole stay was seamless and the property was exceptional. Would recommend to anyone looking for both long and short term accommodation. Thanks Hopewell!

  • Dan Sims Avatar
    Dan Sims

    Hopewell Properties have been managing and letting my property for the last 4 years in Bristol. Both myself and my tenants have always been delighted with the responsiveness and service provided by the staff at Hopewell. One of the best in Bristol and highly recommended.

    Steve Harmer Avatar
    Steve Harmer

    As tenants we’ve always found Hopewell to be very responsive whenever we have needed their assistance over the past 18
    months. They reply quickly to emails and are helpful and pleasant to interact with. We’ve just moved and wish our new property was also managed by them!

    Jamie Rhodes Avatar
    Jamie Rhodes

    Great agency, I've used this company 3 years running now for when I'm in Bristol for Uni. Very helpful and knowledgeable, great communication and they were very helpful when I had I few issues that I needed help with to sort out. Highly recommend

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