Information for tenants

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Tenants – fees and charges


Refundable Tenancy Deposit (capped at 5 weeks rent). Please note security deposit (per tenancy. Rent under £50,000 per year) capped at five weeks rent

Security deposit (per tenancy. Rent of £50,00 or over per year) : Up to six weeks rent.

A Refundable Holding Deposit (to reserve the property, capped at one week’s rent). If your application is successful your holding deposit will be put towards your tenancy deposit.

So for example if the rent was £1,000pcm:

£1,000 multiply by 12 = £12,000
£12,000 divided by 52 = £230.77
£230.77 multiplied by 5 = £1,153.85
So the deposit will be £1,153.85
And your holding Deposit will be £230.77

Change of Tenancy Charge – if this is requested by the tenant a charge of £50 + VAT is applicable or reasonable cost incurred if higher.

Early Termination Fee – Ending a tenancy early can only occur if both landlord(s) and tenant(s) all agree in writing and the pursuant will be subject to an administration charge of £500 + VAT (this is our Let Only Fee charged to landlords to market and find suitable tenants for their property). You will still be liable to pay the rent up until suitable tenants are found to take over the tenancy.

Payment in respect of Utilities, Communication Services, TV License and Council Tax (where applicable).

A default fee for late payment of rent charged at 3% above the bank of England base rate.

A default fee for a replacement of a lost key or security fob charged at the cost of the key plus our time to have the key cut and get this to you (charged at £15 + VAT per hour). You have the right to deal with this yourself and pay the incurred charges.

Student Tenancy Application

Once you have had an offer accepted in writing and paid the holding fee to secure the property you will need to complete our online student application form. Please complete within 48 hours of paying the holding fee. All prospective tenants will need to fill this out. We also require several supporting documents from each tenant, this is all detailed on the online form and can be emailed to us at

Student Application Form

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    Tenant FAQs

    How do I make an offer on a property?

    If you have viewed a property either online, or in person and would like to make an offer, you can do so by clicking on the 'Make an offer' tab. You can access this tab by clicking on the relevant property on our website and you will find it above the property features section. The property will not be secured until the offer has been accepted by the landlord and you have paid the holding fee.

    How much is my holding fee and deposit?

    Your holding fee is 1 weeks rent and your deposit is 5 weeks rent. Your holding fee contributes towards your deposit.

    Do I need a guarantor?

    You will need a UK based guarantor if you are a student or you are not in full time employment.

    I've paid a holding fee to secure a student property. What's next?

    Once you have had an offer accepted in writing and paid the holding fee to secure the property you will need to complete our online student application form. You can access this by clicking here. Please complete within 48 hours of paying the holding fee. All prospective tenants will need to fill this out. We also require several supporting documents from each tenant, this is all detailed on the online form and can be emailed to us at

    What our clients say

    • Rowan Larcher Avatar
      Rowan Larcher

      Such a lovely place. Staff were very friendly and welcoming. The room was great, very spacious and quirky - loved it. Would definitely stay here again!

      Des Farmer Avatar
      Des Farmer

      The Hopewell team provided comprehensive updates to all of our questions, with specific suggestions regarding the local area. All of their information ensured the holiday went really well.

      Neil Herron Avatar
      Neil Herron

      Used Hopewell for recent short term stay and found then extremely helpful throughout with very friendly staff on hand for any queries. Would recommend for future stays

      Lee Adams Avatar
      Lee Adams

      Great service, always prompt and solution finders rather than problem creators. Very easy company to deal with. I’ve a number of properties they manage for us and just let them get on with it. Very reasonably priced for the quality of the service.

    • Krister Koskelo Avatar
      Krister Koskelo

      Hopewell is unique among estate agents in offering short term (nightly, serviced apartment style), medium term (month by month) and long term lets. My partner and I needed housing for 3.5 months and the medium term let was perfect for our needs!

      Liz Landers Avatar
      Liz Landers

      If you love Rock, need space for a max of two people to stay (you can have a couple of people for a meal too), want to hide away in warmth, great style and comfort....with That View...then this is for you. Spotlessly clean and high quality fittings and equipment. Superb.

      Ben Bethell Avatar
      Ben Bethell

      Really great place to stay. The staff were all fantastic and did everything they could to ensure we had a comfortable stay. Modern and well fitted rooms made the whole stay perfect. 10/10

      Jamie Rhodes Avatar
      Jamie Rhodes

      Great agency, I've used this company 3 years running now for when I'm in Bristol for Uni. Very helpful and knowledgeable, great communication and they were very helpful when I had I few issues that I needed help with to sort out. Highly recommend

    • LEAH BRINE Avatar

      Helpful and Responsive. The staff at Hopewell Properties’s are very responsive and hard working, they deal with everything very quickly and efficiently. Only good things to say about them!

      Lisa Evans Avatar
      Lisa Evans

      Great place to stay, fantastic location. Very clean and spacious rooms. Great communication making our stay an easy and pleasant experience. Thank you and would definitely stay again if wishing to stay in Bristol.

      Steve Harmer Avatar
      Steve Harmer

      As tenants we’ve always found Hopewell to be very responsive whenever we have needed their assistance over the past 18
      months. They reply quickly to emails and are helpful and pleasant to interact with. We’ve just moved and wish our new property was also managed by them!

      Eva Jon Avatar
      Eva Jon

      An absolute pleasure to deal with this company. Had assistance throughout our whole stay, their team was available to answer all of our questions. The whole stay was seamless and the property was exceptional. Would recommend to anyone looking for both long and short term accommodation. Thanks Hopewell!

    • Dan Sims Avatar
      Dan Sims

      Hopewell have been managing and letting my property for the last 4 years in Bristol. Both myself and my tenants have always been delighted with the responsiveness and service provided by the staff at Hopewell. One of the best in Bristol and highly recommended.

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