Guest information and services

Discover the real Bristol with help from our dedicated team.

Guest information

All of our properties have been personally inspected by members of our expert property team. Our property managers have intimate knowledge of our portfolio and of Bristol so they will help you quickly find the ideal property. Whether you are looking to get to know Bristol, looking for a place between buying and selling your home, on a work assignment or for any other reason, you can enjoy more space to work, relax, prepare meals and explore. The majority of properties include wifi and all of the comforts you would expect at home. Our customer care team is always on hand to make sure that you have everything you need to enjoy your stay.

Extra guest services

Additional cleaning/linen is available (min 24 hours notice). Please call to discuss your requirements.

Bed
Extra Cleaning

A 1pm check-in may be possible subject to availability and a minimum of 24 hours notice at a cost of £20+vat.

Check In
Early Check-in

A 1pm check-out may be possible subject to availability and a minimum of 24 hours notice at a cost of £20+vat.

Check Out
Late Checkout

We have various travel equipment for children available for hire, please call us to discuss your requirements.

Family
Travel Cot

Chilled bubbly on arrival? fresh flowers? Give us a call to see how we can help make your stay extra special.

Wine
Special Occasion?

We're always working with local businesses to offer our guests great deals on all things Bristol. Ask us for our current deals.

Price tag
Local Discounts

Need extra services? - get in touch

hello@hopewell.co.uk   0117 9118 663

Speak to us now

Guest FAQs

Can I have an early check in late check out?

We always try and accommodate our guests as much as possible. Early check in and late check outs are dependant on the guests staying around your booking, so please enquire with us, and we will do all we can.

Are linen and towels provided?

Yes, all bedding and towels are provided.

How often will the property be cleaned?

Included in the price of your stay in one clean at the end of your stay. If you require a clean during your stay, please enquire and we will be happy to sort that, subject to availability.

Will we meet someone to check us into the apartment?

Most of our apartments have the option of self check in, meaning 24 hour access is available. However, we are more than happy to meet anyone that would like us there for check in.

Where can I park at the property?

Every property is different, we have parking permits for sale at the majority of our properties so please ask us for more details. Another good option to find parking is Parkopedia.

What our clients say

  • Josh Sutherland Avatar
    Josh Sutherland

    After renting 3 different properties from Hopewell, I couldn't recommend them more. Max was always on the end of the phone if there was a problem and was quick to rectify.

    Stephane De Keerle Avatar
    Stephane De Keerle

    Great service and choice of properties! It was a pleasure dealing with Ben who helped secure a fantastic student property. I would highly recommend Hopewell for students and professionals alike.

    Maya Kawahara Avatar
    Maya Kawahara

    Ben has been great and quick to respond to my questions or to sort out any issues. I have been really enjoying my new flat thanks to him :) I would highly recommend Ben and Hopewell.

  • Jamie Rhodes Avatar
    Jamie Rhodes

    Great agency, I've used this company 3 years running now for when I'm in Bristol for Uni. Very helpful and knowledgeable, great communication and they were very helpful when I had I few issues that I needed help with to sort out. Highly recommend.

    Steve Harmer Avatar
    Steve Harmer

    As tenants we’ve always found Hopewell to be very responsive whenever we have needed their assistance over the past 18
    months. They reply quickly to emails and are helpful and pleasant to interact with. We’ve just moved and wish our new property was also managed by them!

    Leah Brine Avatar
    Leah Brine

    Helpful and Responsive. The staff at Hopewell are very responsive and hard working, they deal with everything very quickly and efficiently. Only good things to say about them!

  • Dan Sims Avatar
    Dan Sims

    Hopewell have been managing and letting my property for the last 4 years in Bristol. Both myself and my tenants have always been delighted with the responsiveness and service provided by the staff at Hopewell. One of the best in Bristol and highly recommended.

    Lee Adams Avatar
    Lee Adams

    Great service, always prompt and solution finders rather than problem creators. Very easy company to deal with. I’ve a number of properties they manage for us and just let them get on with it. Very reasonably priced for the quality of the service.

    Will Hockey Avatar
    Will Hockey

    Max, Adam, Ben and Liv have all been great helping us find some good tenants for a flat in Clifton. Would recommend to any landlord.